We are always looking for talented individuals who want to find more than a job – this is a lifestyle. If you share the same appreciation for strategic insights and workflow optimization made possible via technological advances and digital management, we’d love to have you on the team.

Available Opportunities

Your Responsibilities

  • Support Regional Implementation Specialist/ Lead Implementation Specialist with;
    • Pre-implementation planning and webinars before “Go Live”
    • Set-up, build and configure client systems with specific/custom requests with BA team
    • Perform on-site (or virtual) training to ensure all clients are proficient using our software
  • Continual account management of current customers
  • Perform site visits to manage customer expectations and build relationships
    • Support our clients by reviewing/analyzing their system data within each facility
    • Virtual training with existing customers where necessary
  • Conduct webinars for potential clients during sales process
  • Travel Required - Up to 80% travel for clients implementations and account management
  • Report to Regional Manager to communicate progress on projects

Required Education

  • Bachelor’s Degree

Skills and Experience

  • Healthcare housekeeping knowledge/experience (preferred)
  • Training or group presenting skills/experience (preferred)
  • Software Implementation (preferred)
  • Self-starting, proactive, organized, and able to manage time wisely
  • Able to work remotely without continuous supervision
  • Proficient in Microsoft Office Suite
  • Strong communication skills
  • High attention to detail
  • Manage multiple clients or projects simultaneously
  • Able to grasp new concepts quickly
  • Confident in communicating with varying skill levels; from C-Suite to frontline
Apply Today

Your Responsibilities

  • Support Regional Implementation Specialist/ Lead Implementation Specialist with;
    • Pre-implementation planning and webinars before “Go Live”
    • Set-up, build and configure client systems with specific/custom requests with BA team
    • Perform on-site (or virtual) training to ensure all clients are proficient using our software
  • Continual account management of current customers
  • Perform site visits to manage customer expectations and build relationships
    • Support our clients by reviewing/analyzing their system data within each facility
    • Virtual training with existing customers where necessary
  • Conduct webinars for potential clients during sales process
  • Travel Required - Up to 80% travel for clients implementations and account management
  • Report to Regional Manager to communicate progress on projects

Required Education

  • Bachelor’s Degree

Skills and Experience

  • Healthcare housekeeping knowledge/experience (preferred)
  • Training or group presenting skills/experience (preferred)
  • Software Implementation (preferred)
  • Self-starting, proactive, organized, and able to manage time wisely
  • Able to work remotely without continuous supervision
  • Proficient in Microsoft Office Suite
  • Strong communication skills
  • High attention to detail
  • Manage multiple clients or projects simultaneously
  • Able to grasp new concepts quickly
  • Confident in communicating with varying skill levels; from C-Suite to frontline
Apply Today

Role Description
Software - Regional Implementation Mgr will proactively manage the relationship with new clients that are handed over from the sales team, representing the first experience that they will have as customers of Virtual MGR. You will be responsible for the implementation of our software to meet their needs, bridging the gap between the client’s business requirements and our solution. In addition, once you are familiar with implementing the product, you will increasingly take more of a project management role for larger implementations, while other field engineers perform the configurations.

Your Responsibilities

  • Deliver an exceptional customer experience throughout the implementation process
  • Act as project manager on larger projects while coordinating tasks of other implementation specialists, technical operations personnel, and developers.
  • Effectively manage the project scope and client expectations 
  • Lead/manage pre-implementation planning and webinars
  • Lead/manage multiple concurrent implementation projects.
  • Lead on-site training to ensure all users are proficient using software (large part of responsibility)
  • Configure our products to client needs with Business Analysis (BA) team
  • Implementing software and hardware on site (large part of responsibility)
  • Troubleshooting and resolving technical issues that arise in products and production systems
  • Continual account management by reviewing/analyzing client’s system data within each facility/site
  • Support and managing team of Field Engineers
  • Work collaborating with internal teams such as Engineering, Sales Implementation, BA & Support
  • Consider initiatives to help improve our implementation processes.
  • Ensure documentation is accurate and updated throughout the implementation.
  • Identify additional revenue opportunities and create and execute on additional statements of work.
  • Travel to client sites as required (less than 40% regional travel)

Required Education

-   Bachelor’s Degree

Skills and Experience

  • Self-starting, proactive, organized, and able to manage time wisely
  • Manage multiple projects simultaneously
  • Confident in communicating with varying skill levels; from C-Suite to frontline staff
  • Able to work remotely without continuous supervision
  • Proficient in Microsoft Office Suite
  • High attention to detail
  • Able to grasp new concepts quickly
  • Food Industry knowledge/experience (preferred)
  • Training or group presenting skills/experience (preferred)
  • Software Implementation (preferred) 
Apply Today

Role Description
As a Field Engineer, you are responsible for managing all aspects of field service support, customer relationship management and providing detailed reports to the customer. You will also coordinate resources and work with the Sr. Engineers to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction..

Your Responsibilities

  • Deliver an exceptional customer experience throughout the implementation process
  • Effectively manage the project scope and client expectations 
  • Assist with pre-implementation planning and webinars
  • Gathering required information to configure system as required within deadlines
  • Assist Regional Manager with set-up, building and configuring client systems 
  • Implementing software and hardware on site (large part of responsibility)
  • Perform on-site training to ensure all users are proficient using software (large part of responsibility)
  • Troubleshooting and resolving technical issues that arise in products and production systems
  • Provide technical expertise to assist Support team 
  • Provides a communication link between the customer and the Regional Manager. 
  • Travel to client sites as required (less than 40% regional travel)

Required Education

-   Bachelor’s Degree

Skills and Experience

  • Self-starting, proactive, organized, and able to manage time wisely
  • Manage multiple projects simultaneously
  • Confident in communicating with varying skill levels; from C-Suite to frontline staff
  • Able to work remotely without continuous supervision
  • Proficient in Microsoft Office Suite
  • High attention to detail
  • Able to grasp new concepts quickly
  • Training or group presenting skills/experience (preferred)
  • Software Implementation (preferred) 
Apply Today